PDA

View Full Version : Comcast vs DirectTV vs. Dishnetwork


GBMelBlount
08-01-2007, 09:51 PM
we just ordered a new hi-def TV. Anyone know what to recommmend for best / most hi-definition programming? We just ordered the comcast 3-pack (cable, internet, phone) but would consider something else if high definition programming options significantly better for direct or Dish.

Jman
08-01-2007, 10:03 PM
We have dish network here and it works very well for us. We pay like 70 something for the highest package. It's nice.

Preacher
08-01-2007, 10:27 PM
directTV is about to bring on something like 70 Hi Def channels. That is what they said... but lets see what is real...

However, they have the NFL package... which is great if you live out of the Steeler market.

But you have to pay more for Football in Hi Def.

MACH1
08-01-2007, 11:39 PM
If you want the NFL or watch a lot of sports directv is the way to go. They should be adding at the very least 75 HD channels in Sept. Here's a list.
http://www.dbstalk.com/showthread.php?t=87235

I think they have a special for new customers now. If you order Sunday Ticket with super fan you get 4 months free programing and a free HD DVR.

Wanna earn $50. :wink02:

Jman
08-01-2007, 11:40 PM
I would never recommend Directv. In a 15 month service plan, almost every month the bill was jacked. The support was a joke.

MACH1
08-01-2007, 11:49 PM
I would never recommend Directv. In a 15 month service plan, almost every month the bill was jacked. The support was a joke.

Stay off the porn channels. :sofunny: jk

Been with them for over 10 years never once have had a problem with them. Bill is always the same every month, unless you watch pay per views. Never hardly have to call the customer service(unless the wife weedwacks the wire) and they fixed it for free even.

Preacher
08-02-2007, 12:45 AM
I would never recommend Directv. In a 15 month service plan, almost every month the bill was jacked. The support was a joke.

I never had a problem with them. Hmmm..... Very interesting!

ChronoCross
08-02-2007, 01:39 AM
I would never recommend Directv. In a 15 month service plan, almost every month the bill was jacked. The support was a joke.

Ordering movies and so forth. Of course your bill will be a little bit more.. lol. Never had a single problem with Direct TV. There support has been great and they have always been prompted and proper. Direct TV has the best sports packages around.

All Cable, and Sat company's by Oct of 2008 will be HD anyways..

Preacher
08-02-2007, 01:59 AM
Ordering movies and so forth. Of course your bill will be a little bit more.. lol. Never had a single problem with Direct TV. There support has been great and they have always been prompted and proper. Direct TV has the best sports packages around.

All Cable, and Sat company's by Oct of 2008 will be HD anyways..

Are you sure about that?

They will be digital... as well the over the air broadcasts... but not HD. Least, that is what I have understood.

Buzz05
08-02-2007, 07:47 AM
We thought about getting Direct TV when myself and my roommates move to our new townhouse, but with everything its just cheaper to get comcast. Phone, Cable, and Internet for $99 a month. With Direct TV and phone and internet it woulda been more. And since we are all kinda in the money saving mode right now we are going with Comcast. The only real perk was the Sunday Ticket that I could see and Im like 5 minutes from a bar that specializes in Redskins and Steelers games so its not like I wont be spending my time there.

Jman
08-02-2007, 08:38 AM
If you don't have a problem with the service, I'm sure it's great. I had to tell their techs how to troubleshoot. For almost a year I told them it is the wiring in the house and outside. They didn't listen. Finally I got the repair guy (like the 7th one or something) to replace the wires, and how about that? It worked!

rbryan
08-02-2007, 10:17 AM
If you want NFL Ticket, Direct TV is your only option. Living in Atlanta I have to have it if I want the Stillers. I didn't know there was any other reason to own a TV. lol

BTW, Direct TV has been promising more HD channels for over a year now. WTF???

Hammer67
08-02-2007, 11:00 AM
Here is my take on this. I have had Comcast, Charter Cable and currently DirecTV.

If you don't have High Def, then I don't think it matters much…go for the cheapest package that has the channels you want. If you have High Def, then you have all types of other problems to consider. The number 1 issue is HDLite (see http://en.wikipedia.org/wiki/HD_Lite). This is most apparent from the satellite companies, Dish Network especially. Because the HD channels take up so much more bandwidth then regular, these companies have gotten away with compressing or shrinking the resolution so that you are technically lower then High Def. Cable companies can do this but I don't think any do other then Time Warner. They are more guilty of compression (Charter).

First off, support. It sucks across the board for all cable and satellite companies.

So, assuming you have a High Def television, here are my pros and cons for each:

DirecTV (and Dish):

Pros:
-more channels for cheaper
-NFL Sunday Ticket
-better overall picture
-more HD channels
-Post install support friendly and helpful if you know the right number to call

Cons:
-HD Lite on some HD channels
-Installation setup and support is atrocious (missed appointments, no call backs, etc)
-Dish is unsightly (HD dish is huge)
-No On Demand service!
-No direct Internet offering

Charter Cable (Michigan):

Pros:
-On Demand service is decent
-Support is ok
-5mb Cable Internet service

Cons:
-TV picture highly compressed (looks terrible in HD)
-Price
-No NFL Network

Comcast (Michigan and Pittsburgh)

Pros:
-Great HD picture (little or no compression)
-pricing ok if you get a deal and combine with Internet
-On Demand service is fantastic

Cons:
-Support is lousy
-Limited HD channel bandwidth
-not available in all areas


SO...it all depends on where you are.

I can only get Charter Cable where I live because of the monopolistic cable laws. So, I think DirecTV is the obvious choice for NFL fans and the HD picture is better.

The AVS forum is a great source of info on services in your area and quality. www.avsforum.com

X-Terminator
08-02-2007, 11:23 AM
Verizon is going to be offering FiOS TV over their new fiber optic network in several communities in the Pittsburgh area soon and will be a direct competitor with Comcast primarily. It's only available in the Philly area right now, but it's cheaper, they offer more than 200 channels, a good HD channel lineup and On Demand. I can't wait for it just because it's cheaper - I'm getting raped by Comcast every month.

Hammer67
08-02-2007, 11:28 AM
Verizon is going to be offering FiOS TV over their new fiber optic network in several communities in the Pittsburgh area soon and will be a direct competitor with Comcast primarily. It's only available in the Philly area right now, but it's cheaper, they offer more than 200 channels, a good HD channel lineup and On Demand. I can't wait for it just because it's cheaper - I'm getting raped by Comcast every month.

It's coming to the Detroit area soon, as well. I may dump the dish if Verizon can provide a decent HD signal.

Hammer67
08-02-2007, 11:33 AM
Are you sure about that?

They will be digital... as well the over the air broadcasts... but not HD. Least, that is what I have understood.

You are correct. By 2008, all providers must be sending digital signals. This will only affect people that:

A) Do not have a digital cable box

and

B) Do not have a digital tuner built into their TV

What this means, is you will either have to upgrade your basic cable and get their box or buy a TV with a digital tuner.

They are pushing for more HD broadcasts but the cost of the equipment and upgrades will make it unrealistic to set such an early date for total conversion.

MACH1
08-02-2007, 12:21 PM
Here is my take on this. I have had Comcast, Charter Cable and currently DirecTV.

If you don't have High Def, then I don't think it matters much?go for the cheapest package that has the channels you want. If you have High Def, then you have all types of other problems to consider. The number 1 issue is HDLite (see http://en.wikipedia.org/wiki/HD_Lite). This is most apparent from the satellite companies, Dish Network especially. Because the HD channels take up so much more bandwidth then regular, these companies have gotten away with compressing or shrinking the resolution so that you are technically lower then High Def. Cable companies can do this but I don't think any do other then Time Warner. They are more guilty of compression (Charter).

First off, support. It sucks across the board for all cable and satellite companies.
So, assuming you have a High Def television, here are my pros and cons for each:

DirecTV (and Dish):

Pros:
-more channels for cheaper
-NFL Sunday Ticket
-better overall picture
-more HD channels
-Post install support friendly and helpful if you know the right number to call

Cons:
-HD Lite on some HD channels
-Installation setup and support is atrocious (missed appointments, no call backs, etc)
-Dish is unsightly (HD dish is huge)
-No On Demand service!
-No direct Internet offering

Charter Cable (Michigan):

Pros:
-On Demand service is decent
-Support is ok
-5mb Cable Internet service

Cons:
-TV picture highly compressed (looks terrible in HD)
-Price
-No NFL Network

Comcast (Michigan and Pittsburgh)

Pros:
-Great HD picture (little or no compression)
-pricing ok if you get a deal and combine with Internet
-On Demand service is fantastic

Cons:
-Support is lousy
-Limited HD channel bandwidth
-not available in all areas


SO...it all depends on where you are.

I can only get Charter Cable where I live because of the monopolistic cable laws. So, I think DirecTV is the obvious choice for NFL fans and the HD picture is better.

The AVS forum is a great source of info on services in your area and quality. www.avsforum.com


Yep right now Direct has some HD lite, But they launched a new sat. last month and launching another in Dec. The new sat. thats up right now is in the final testing and should be good to go in sept. where all the new hd channels will be so there will no longer be a bandwidth issue. They will be switching to MPEG-4.

MPEG-4 is a newer encoding used currently on local HD channels & for the future HD channels.
It doesn't have anything to do with other channels.
The "goal" is to not have to compress the signal as they are doing now.

Hammer67
08-02-2007, 12:23 PM
Yep right now Direct has some HD lite, But they launched a new sat. last month and launching another in Dec. The new sat. thats up right now is in the final testing and should be good to go in sept. where all the new hd channels will be so there will no longer be a bandwidth issue. They will be switching to MPEG-4.

MPEG-4 is a newer encoding used currently on local HD channels & for the future HD channels.
It doesn't have anything to do with other channels.
The "goal" is to not have to compress the signal as they are doing now.


I'll believe it when I see it! I did hear about the new birds. I also know you have to make sure you get the little cable converter to be able to pass the new MPEG4 signal. I have two on order.

MACH1
08-02-2007, 12:35 PM
You are correct. By 2008, all providers must be sending digital signals. This will only affect people that:

A) Do not have a digital cable box

and

B) Do not have a digital tuner built into their TV

What this means, is you will either have to upgrade your basic cable and get their box or buy a TV with a digital tuner.

They are pushing for more HD broadcasts but the cost of the equipment and upgrades will make it unrealistic to set such an early date for total conversion.

This is what I found about that.

http://news.com.com/Digital+TV+switch+set+for+early+2009/2100-1028_3-6004429.html

Starting Feb. 18, 2009

(Part of the article)

In short, only those who continue to rely solely on over-the-air broadcast stations should have to make adjustments. Short of buying a new digital-ready television, they can opt for a digital-to-analog converter box, which manufacturers estimate will cost about $50 by 2009.

The approved Senate package would dispense up to $1.5 billion in government subsidies to households, which may request up to two $40 vouchers to use toward purchasing set-top boxes.

That I'll belive when I see it ^^

Your receivers should have come with the B Band Converters if you have the newer ones. hr-20 or h-20.

Hammer67
08-02-2007, 12:49 PM
Mine did, but it was bad. Plus, as they aren't being used yet, I didn't have to worry about getting a replacement till now...

Buzz05
08-02-2007, 01:24 PM
Verizon is going to be offering FiOS TV over their new fiber optic network in several communities in the Pittsburgh area soon and will be a direct competitor with Comcast primarily. It's only available in the Philly area right now, but it's cheaper, they offer more than 200 channels, a good HD channel lineup and On Demand. I can't wait for it just because it's cheaper - I'm getting raped by Comcast every month.

Have you tried the 'Triple Play' Its the phone, internet and cable for $99 a month. Thats what we are getting. And as far as FiOS Tv goes..they need to hurry up and distribute it in Baltimore as well.

X-Terminator
08-02-2007, 02:05 PM
Have you tried the 'Triple Play' Its the phone, internet and cable for $99 a month. Thats what we are getting. And as far as FiOS Tv goes..they need to hurry up and distribute it in Baltimore as well.

At this point it might not be a good idea - they're supposed to roll out FiOS Internet sometime within the next 2 months, and as soon as they do, I'm dropping Comcast for my ISP. And as soon as they offer the TV service, Comcast will be a distant memory.

Buzz05
08-02-2007, 02:16 PM
At this point it might not be a good idea - they're supposed to roll out FiOS Internet sometime within the next 2 months, and as soon as they do, I'm dropping Comcast for my ISP. And as soon as they offer the TV service, Comcast will be a distant memory.

I dont blame ya. If they had it here we would be getting that

Hammer67
08-02-2007, 02:54 PM
I heard good things about their Internet service and their TV service, but there wasn't much info on HD quality or options. It is intriguing as the bandwidth of fiber is immense. So, I imagine that there will be kinks to iron out, like anything else, but the potential is huge.

Preacher
08-02-2007, 03:08 PM
I heard good things about their Internet service and their TV service, but there wasn't much info on HD quality or options. It is intriguing as the bandwidth of fiber is immense. So, I imagine that there will be kinks to iron out, like anything else, but the potential is huge.


Do any of you feel that we are just at the edge of a mountain of technological increases?

We haven't seen anything yet.

Hammer67
08-02-2007, 03:31 PM
Do any of you feel that we are just at the edge of a mountain of technological increases?

We haven't seen anything yet.

Reminds me of a quote from a patent official During the 1890's who said something like "I don't see how we can invent anything else?everything man can think of has been invented already."
Before radio, cars, planes, computers, TV, etc??LOL!

But, seriously, in regards to television, the High Def resolutions have been the first major update to television technology since the advent of color in the 50's. So, I find it will be a long time coming before they agree on another standard. It will take years for the 1080p standard to be commonplace.

What I do think will continue to change is the avenues for programming to get to us?i.e. the televisions, service providers, bandwidth and other infrastructure that passes signals.
The past 110 years have been the most technologically inspired period in human history.

Preacher
08-02-2007, 04:02 PM
Reminds me of a quote from a patent official During the 1890's who said something like "I don't see how we can invent anything else?everything man can think of has been invented already."
Before radio, cars, planes, computers, TV, etc??LOL!

But, seriously, in regards to television, the High Def resolutions have been the first major update to television technology since the advent of color in the 50's. So, I find it will be a long time coming before they agree on another standard. It will take years for the 1080p standard to be commonplace.

What I do think will continue to change is the avenues for programming to get to us?i.e. the televisions, service providers, bandwidth and other infrastructure that passes signals.
The past 110 years have been the most technologically inspired period in human history.

Absolutely... but I also think the WAY which the picture is presented will be unreal... that is, LCD, CRT, Etc.ETc... So much is coming down the pike... We will look back to the turn of this century and just be amazed that we lived so simply!

Atlanta Dan
08-02-2007, 04:19 PM
Yep right now Direct has some HD lite, But they launched a new sat. last month and launching another in Dec. The new sat. thats up right now is in the final testing and should be good to go in sept. where all the new hd channels will be so there will no longer be a bandwidth issue. They will be switching to MPEG-4.

MPEG-4 is a newer encoding used currently on local HD channels & for the future HD channels.
It doesn't have anything to do with other channels.
The "goal" is to not have to compress the signal as they are doing now.

I have DirecTV becuase of Sunday ticket but HD Lite is an issue and I do not know if the new satellites will fix it, since DirecTV has decided it will add HD of crap like the Food Channel rather than increase the bandwidth for sports and movie channels where the full HD would actually make a difference.

The weak spot of DirecTV is getting the satellite capacity to spot broadcast local stations - no way they can avoid compressing HD signals for the locals, which is a big issue since the network broadcasts on the locals are still what most viewers watch and DirecTV cannot offer an uncompressed network feed from NY or LA since the local stations & networks will not permit out of local market network feeds to be received.

My understanding is FIOS (which will have little compression) is a Verizon format rather than an AT&T format (my phone company in ATL) . Given the options of AT&T, Comcast, and DirecTV here, I will stick with DirecTV to get the Steelers every Sunday (hopefully more consistently in at least HD Lite if CBS will spring for some more HDTV broadcast capacity).

MACH1
08-02-2007, 04:27 PM
I seen on the science channel that sometime in the not to distant future that having a tv screen as big as your wall will be as simple as painting it.

http://www.sciencedaily.com/releases/2005/03/050329140351.htm

Just think a life sized game on your wall. :smile:

Preacher
08-02-2007, 04:29 PM
I have DirecTV becuase of Sunday ticket but HD Lite is an issue and I do not know if the new satellites will fix it, since DirecTV has decided it will add HD of crap like the Food Channel rather than increase the bandwidth for sports and movie channels where the full HD would actually make a difference.

The weak spot of DirecTV is getting the satellite capacity to spot broadcast local stations - no way they can avoid compressing HD signals for the locals, which is a big issue since the network broadcasts on the locals are still what most viewers watch and DirecTV cannot offer an uncompressed network feed from NY or LA since the local stations & networks will not permit out of local market network feeds to be received.

My understanding is FIOS (which will have little compression) is a Verizon format rather than an AT&T format (my phone company in ATL) . Given the options of AT&T, Comcast, and DirecTV here, I will stick with DirecTV to get the Steelers every Sunday (hopefully more consistently in at least HD Lite if CBS will spring for some more HDTV broadcast capacity).

Yep.

Until I get to see the Steelers in something else... it is DirecTV for me too.

Hammer67
08-02-2007, 05:50 PM
I have DirecTV becuase of Sunday ticket but HD Lite is an issue and I do not know if the new satellites will fix it, since DirecTV has decided it will add HD of crap like the Food Channel rather than increase the bandwidth for sports and movie channels where the full HD would actually make a difference.

The weak spot of DirecTV is getting the satellite capacity to spot broadcast local stations - no way they can avoid compressing HD signals for the locals, which is a big issue since the network broadcasts on the locals are still what most viewers watch and DirecTV cannot offer an uncompressed network feed from NY or LA since the local stations & networks will not permit out of local market network feeds to be received.

My understanding is FIOS (which will have little compression) is a Verizon format rather than an AT&T format (my phone company in ATL) . Given the options of AT&T, Comcast, and DirecTV here, I will stick with DirecTV to get the Steelers every Sunday (hopefully more consistently in at least HD Lite if CBS will spring for some more HDTV broadcast capacity).

I had the Sunday Ticket last year but canceled it because I found a killer Steeler bar close to where I live...makes the Sunday ticket kind of useless!

Atlanta Dan
08-02-2007, 06:01 PM
I had the Sunday Ticket last year but canceled it because I found a killer Steeler bar close to where I live...makes the Sunday ticket kind of useless!

Sunday Ticket is about $300 when you add in.the HDTV package Figure around $25 in food & drink at the sports bar for each of the 10 Steelers games not on ESPN or the national game, add in the excitement of potentially getting pulled over on the drive home (in the mid-90s the cops actually hung out in the parking lot of the sports bar I visited to watch the Steelers on the lookout for wobbly drivers) and IMO buying DirecTV to get an unobstructed view of the Steelers each week on my HDTV wins out.:smile:

MACH1
08-02-2007, 06:05 PM
Sunday Ticket is about $300 when you add in.the HDTV package Figure around $25 in food & drink at the sports bar for each of the 10 Steelers games not on ESPN or the national game, add in the excitement of potentially getting pulled over on the drive home (in the mid-90s the cops actually hung out in the parking lot of the sports bar I visited to watch the Steelers on the lookout for wobbly drivers) and IMO buying DirecTV to get an unobstructed view of the Steelers each week on my HDTV wins out.:smile:

Plus if you have a kid that likes to watch the games with you, cant go to the bar.

Hammer67
08-02-2007, 06:28 PM
Both good points but:

a) My wife goes and doesn't drink (DD!!!)
b) No kids
c) I love the atmosphere of having 50+ people as crazy as I am watching the game. Makes me feel like I am home for a few hours each weekend in the fall.
d) The bar we go to opens specifically for our club and we have a giant screen on a wall with HD. Plus, private bartenders. Just eat before you go and drink the $1.50 specials they run!!!

But, it is mostly for the atmosphere. I found myself watching the game by myself in my living room two years ago. It was ok but I missed some people to cheer with.

MACH1
08-02-2007, 06:33 PM
Both good points but:

a) My wife goes and doesn't drink (DD!!!)
b) No kids
c) I love the atmosphere of having 50+ people as crazy as I am watching the game. Makes me feel like I am home for a few hours each weekend in the fall.
d) The bar we go to opens specifically for our club and we have a giant screen on a wall with HD. Plus, private bartenders. Just eat before you go and drink the $1.50 specials they run!!!


I'm jealous.

Cape Cod Steel Head
08-02-2007, 08:33 PM
Sunday Ticket is about $300 when you add in.the HDTV package Figure around $25 in food & drink at the sports bar for each of the 10 Steelers games not on ESPN or the national game, add in the excitement of potentially getting pulled over on the drive home (in the mid-90s the cops actually hung out in the parking lot of the sports bar I visited to watch the Steelers on the lookout for wobbly drivers) and IMO buying DirecTV to get an unobstructed view of the Steelers each week on my HDTV wins out.:smile:Ding Ding Ding We have a winner! And $25.00 per visit is cheap!

Steelerstrength
08-03-2007, 01:43 PM
I purchased Directv back in the mid-nineties because of my temper. I admit to not having much patience, or the ability to tolerate some of the smack talking from opposing fans. :banging:

That's why I'm either at home watching the game with my son, wife, and friends, or at Heinz Field with even more friends who think and act likewise. :tt02:

revefsreleets
08-03-2007, 03:19 PM
I've had both DTV and cable, and I've stuck with cable (Time Warner) for a long time because their prices are better if you bundle packages (I have roadrunner and and HDTV DVR with several premium channels). One nice thing is that service calls are free, and dish companies charge a lot of money to come out. I Iooked at ATT's new TV service, but if I want their DSL I'd need a landline, and I'd have to pay at least an extra $25 a month for something I don't want or need.

But theses battles between the Big 10 Network and NFL Network and TWC are bothering me. I want those channels, and I'll pay for them (which is what TWC wants) because they aren't free, because NFL and Big 10 charge the carriers themselves. It's really not fair. They charge the cable companies for the service, but expect the cable companies to give it away for free. That won't work, because the cable company will have to pass the charge on to every subscriber, whether they watch it or not.

Hammer67
08-03-2007, 03:30 PM
I've had both DTV and cable, and I've stuck with cable (Time Warner) for a long time because their prices are better if you bundle packages (I have roadrunner and and HDTV DVR with several premium channels). One nice thing is that service calls are free, and dish companies charge a lot of money to come out. I Iooked at ATT's new TV service, but if I want their DSL I'd need a landline, and I'd have to pay at least an extra $25 a month for something I don't want or need.

But theses battles between the Big 10 Network and NFL Network and TWC are bothering me. I want those channels, and I'll pay for them (which is what TWC wants) because they aren't free, because NFL and Big 10 charge the carriers themselves. It's really not fair. They charge the cable companies for the service, but expect the cable companies to give it away for free. That won't work, because the cable company will have to pass the charge on to every subscriber, whether they watch it or not.

Right but what you are leaving out of that equation is that every channel charges the cable/DTV companies to carry them. Plus, the cable companies are free to sell local advertising on those channels which offsets the costs. I know NFL Network wants some ridiculous number, but, they can probably make more in advertisin on that channel so it works out. Cable companies need to do what's best for their subscribers....

revefsreleets
08-03-2007, 03:48 PM
It isn't that simple. The dish companies don't have to deal with local franchise fee's and infrastructure, to mention a couple. They also make very little money on their local spots. In Cleveland they average about $12 a spot on the bulk of their spot advertising.

Trust me, I worked for the cable company, and they have a LOT of overhead that dish companies don't have to deal with. The dish companies also have a loss leader mentality. They are willing to lose money on a subscriber for a year just to get them hooked then crank the bill and make their money back later.

It's a complicated issue, but the important thing is that these companies are all trying to balance profit with customer service. There's a definite reason that TWC is fighting the fight they are.

rbryan
08-03-2007, 03:53 PM
Sunday Ticket is about $300 when you add in.the HDTV package Figure around $25 in food & drink at the sports bar for each of the 10 Steelers games not on ESPN or the national game, add in the excitement of potentially getting pulled over on the drive home (in the mid-90s the cops actually hung out in the parking lot of the sports bar I visited to watch the Steelers on the lookout for wobbly drivers) and IMO buying DirecTV to get an unobstructed view of the Steelers each week on my HDTV wins out.:smile:

You're a better man than me. My tab is closer to $250 than $25. (It's my wifes fault, she drinks more than me. lol) NFL ticket was a no brainer. Not to mention the fact that theres nothing worse than having to roll out of bed after a rough Saturday night and make it to a sports bar early enough to get a seat.

MACH1
08-03-2007, 04:08 PM
You're a better man than me. My tab is closer to $250 than $25. (It's my wifes fault, she drinks more than me. lol) NFL ticket was a no brainer. Not to mention the fact that theres nothing worse than having to roll out of bed after a rough Saturday night and make it to a sports bar early enough to get a seat.

I have Sunday ticket and had to pay $249 with Superfan. :sofunny:

Hammer67
08-03-2007, 05:31 PM
I have Sunday ticket and had to pay $249 with Superfan. :sofunny:

If you know how to bargain, you can work some sweet deals with DirecTV...I haven't paid for Superfan yet.

Hammer67
08-03-2007, 05:33 PM
It isn't that simple. The dish companies don't have to deal with local franchise fee's and infrastructure, to mention a couple. They also make very little money on their local spots. In Cleveland they average about $12 a spot on the bulk of their spot advertising.

Trust me, I worked for the cable company, and they have a LOT of overhead that dish companies don't have to deal with. The dish companies also have a loss leader mentality. They are willing to lose money on a subscriber for a year just to get them hooked then crank the bill and make their money back later.

It's a complicated issue, but the important thing is that these companies are all trying to balance profit with customer service. There's a definite reason that TWC is fighting the fight they are.

Cable companies also get an advantage in the form of small market monopolies. This may change if the right legislation gets passed...

In my township, Charter negotiated exclusive carrier rights so they have no competition from other cable companies...that's a huge revenue advantage that is not shared by the Satellite companies...

I can't even opt for Comcast...

revefsreleets
08-03-2007, 05:45 PM
Cable companies also get an advantage in the form of small market monopolies. This may change if the right legislation gets passed...

In my township, Charter negotiated exclusive carrier rights so they have no competition from other cable companies...that's a huge revenue advantage that is not shared by the Satellite companies...

I can't even opt for Comcast...

Again, what's perceived as a monopoly is anything but. Yes, only one cable company can work in any one area (and the area may be as small as a town or as big as 1/3rd of a state), but that just means that they are the cable company who has to maintain all the infrastructure and compete against the two different dish competitors. Trust me, if multiple cable companies are allowed to compete in the same DMA's, it will be a huge disaster. There is plenty of healthy competition, which reinforces my point. If only one cable company is up against a couple dish companies, why would they fight so hard to charge for networks that the dish companies were giving away unless they had to?

Atlanta Dan
08-03-2007, 09:21 PM
NFL SUNDAY TICKET RENEWAL GLITCH

For anyone else who is a NFL Sunday Ticket subscriber and has received bills for July and August that do not include auto-renewal Sunday Ticket charges for the coming year, i was informed this evening that DirecTV has a software glitch by which a number of Sunday Ticket customers including myself are recorded as having "disconected" Sunday Ticket and are not currently signed up for the coming year.

If you also have been "disconnected" and are then told it is "too late" to renew at the auto-renewal rate, cheerfully tell the rep to get a supervisor on the line. After proceeding to that point, I got the auto-renewal rate and, in accordance with my prior experiences and those of Hammer67 with DirecTV, got a further discount off my bill for my trouble.

If it was not for Sunday Ticket I would take my chances with Comcast. Between the hassles with getting the "free installation" of my HDTV dish last fall ( a three weekend saga that resulted in major credits to my bill) and this billing snafu IMO the customer service at DirecTV has deteriorated significantly.

MACH1
08-03-2007, 10:04 PM
NFL SUNDAY TICKET RENEWAL GLITCH

For anyone else who is a NFL Sunday Ticket subscriber and has received bills for July and August that do not include auto-renewal Sunday Ticket charges for the coming year, i was informed this evening that DirecTV has a software glitch by which a number of Sunday Ticket customers including myself are recorded as having "disconected" Sunday Ticket and are not currently signed up for the coming year.

If you also have been "disconnected" and are then told it is "too late" to renew at the auto-renewal rate, cheerfully tell the rep to get a supervisor on the line. After proceeding to that point, I got the auto-renewal rate and, in accordance with my prior experiences and those of Hammer67 with DirecTV, got a further discount off my bill for my trouble.

If it was not for Sunday Ticket I would take my chances with Comcast. Between the hassles with getting the "free installation" of my HDTV dish last fall ( a three weekend saga that resulted in major credits to my bill) and this billing snafu IMO the customer service at DirecTV has deteriorated significantly.

Yep and the auto renewal is $20. cheaper than the early bird offer. :dang:

Preacher
08-04-2007, 02:36 AM
NFL SUNDAY TICKET RENEWAL GLITCH

For anyone else who is a NFL Sunday Ticket subscriber and has received bills for July and August that do not include auto-renewal Sunday Ticket charges for the coming year, i was informed this evening that DirecTV has a software glitch by which a number of Sunday Ticket customers including myself are recorded as having "disconected" Sunday Ticket and are not currently signed up for the coming year.

If you also have been "disconnected" and are then told it is "too late" to renew at the auto-renewal rate, cheerfully tell the rep to get a supervisor on the line. After proceeding to that point, I got the auto-renewal rate and, in accordance with my prior experiences and those of Hammer67 with DirecTV, got a further discount off my bill for my trouble.

If it was not for Sunday Ticket I would take my chances with Comcast. Between the hassles with getting the "free installation" of my HDTV dish last fall ( a three weekend saga that resulted in major credits to my bill) and this billing snafu IMO the customer service at DirecTV has deteriorated significantly.

Ahhh...

So that is it! Same thing happened to me, but we moved and upgraded to the new HDTV receiver from the old one, so I thought that is what affected it!

Hammer67
08-04-2007, 10:27 AM
Again, what's perceived as a monopoly is anything but. Yes, only one cable company can work in any one area (and the area may be as small as a town or as big as 1/3rd of a state), but that just means that they are the cable company who has to maintain all the infrastructure and compete against the two different dish competitors. Trust me, if multiple cable companies are allowed to compete in the same DMA's, it will be a huge disaster. There is plenty of healthy competition, which reinforces my point. If only one cable company is up against a couple dish companies, why would they fight so hard to charge for networks that the dish companies were giving away unless they had to?

Perceived advantage?? Maybe. But I know that in some burbs of Detroit, you have a choice of carrier (Comcast and Charter). There is no mention of it being a disaster by any means. And, if it the burden of having sole rights to an area is the infrastructure support, why would they petition and lobby politicians to do just that? You would think that would be an advantage to break the cable monopoly? It worked for the local phone companies.

I have no pity for any of these companies as they, along with the computer industry, have the worst support infrastructure I have ever seen. Competition can only improve that.

While we are on topic...here is a grass roots project to lobby for cable choice.

http://www.consumers4choice.org

I know they are making headway with the senate in Michigan...

And, for the record, I have not had my bill go up with DirecTV since I have been with them. It happened quite frequently and without warning for both Charter and Comcast.

revefsreleets
08-05-2007, 01:10 PM
I'm not sure I'm getting my point across. How is it a monopoly if you can get the same exact service through at least 2 different competitors, and in many places more (the phone companies are getting in on the action now, too)? Dish companies have an advantage in that they toss up a couple satellites and they are in business for years. If something goes wrong with your cable, it's fixed for free, but if your dish breaks, you're looking at $60 an hour to get it fixed. They can also much more easily absorb the extortion from networks like ESPN who charge almost $4.00 a month per subscriber, because their margins aren't as thin, and they also don't have nearly as many subs as the Dish companies. People just assume that the cable companies raise rates out of greed, when in fact they are just passing on rate increases.

The problem with competition between cable companies is that one will quickly price the other out of the market, since they run on razor thin margins to begin with. Whichever company can absorb the short term losses better will end up pricing the other out of the market, and it's back to the drawing board.

Look, I don't have much sympathy for these companies either, but it's an apples and oranges scenario.

spooky
08-06-2007, 11:25 PM
Does anyone have the DirecTV HD DVR? We have Comcast and DirecTV at the moment. (Comcast for all programming and DirecTV on a different input just for NFL Sunday Ticket.) The reception on the Sunday ticket is not good on the HD tv but we have suffered through it for two years because we didn't want to switch everything over to DirecTV. Now, we are very frustrated with Comcast due to lack of HD channels, customer service issues and most recently, charging $5 a month for the NFL network that we previously received included in our regular package. And, they didn't air the game on Sunday in HD even though we are now paying for the NFL Network and have HD programming.

We have a friend that works at Tivo and says that the DirecTV HD DVR is horrible since their partnership with Tivo is over. We were Tivo loyalists until we got the HD tv and now reluctantly have the Comcast HD DVR.

So, we are trying to weigh the pros and cons of either staying with Comcast and paying $250 to watch Steeler games in poor quality or switching to DirecTV for everything so we can get Superfan. Any thoughts?

Thanks.

BettisFan
08-06-2007, 11:46 PM
direct tv blows everything away no joke! i wish i had it its amazing!

MACH1
08-06-2007, 11:50 PM
Does anyone have the DirecTV HD DVR? We have Comcast and DirecTV at the moment. (Comcast for all programming and DirecTV on a different input just for NFL Sunday Ticket.) The reception on the Sunday ticket is not good on the HD tv but we have suffered through it for two years because we didn't want to switch everything over to DirecTV. Now, we are very frustrated with Comcast due to lack of HD channels, customer service issues and most recently, charging $5 a month for the NFL network that we previously received included in our regular package. And, they didn't air the game on Sunday in HD even though we are now paying for the NFL Network and have HD programming.

We have a friend that works at Tivo and says that the DirecTV HD DVR is horrible since their partnership with Tivo is over. We were Tivo loyalists until we got the HD tv and now reluctantly have the Comcast HD DVR.

So, we are trying to weigh the pros and cons of either staying with Comcast and paying $250 to watch Steeler games in poor quality or switching to DirecTV for everything so we can get Superfan. Any thoughts?

Thanks.

If you switch they'd probly throw in super fan for free too.

LarryNJ
08-07-2007, 05:29 AM
since they run on razor thin margins to begin with.

Comcast runs on razor thin margins? That's not what their earnings statements show.

Hammer67
08-07-2007, 07:21 AM
I'm not sure I'm getting my point across. How is it a monopoly if you can get the same exact service through at least 2 different competitors, and in many places more (the phone companies are getting in on the action now, too)? Dish companies have an advantage in that they toss up a couple satellites and they are in business for years. If something goes wrong with your cable, it's fixed for free, but if your dish breaks, you're looking at $60 an hour to get it fixed. They can also much more easily absorb the extortion from networks like ESPN who charge almost $4.00 a month per subscriber, because their margins aren't as thin, and they also don't have nearly as many subs as the Dish companies. People just assume that the cable companies raise rates out of greed, when in fact they are just passing on rate increases.

The problem with competition between cable companies is that one will quickly price the other out of the market, since they run on razor thin margins to begin with. Whichever company can absorb the short term losses better will end up pricing the other out of the market, and it's back to the drawing board.

Look, I don't have much sympathy for these companies either, but it's an apples and oranges scenario.

Well, it is hard to compare the two (satellite vs. cable) as many people are in my position where I was unable to even consider a dish in my last two residences because of location. So, cable becomes your only option. And, in most cases you are stuck with one.

When I say cable monopoly, I speak in terms of cable companies only. Hence the reason I am only allowed to have charter as a cable company.

The scenario you describe with competition, price wars, etc. is exactly what happens in every industry with competition...and, more often then not, you will see improved support , better services and better pricing. All of these concerns were put forth by Ma Bell when she was broken up in 96. I don't remember that being much of an issue as Verizon and the baby Bells are doing just fine. But, now they have competition.

I clearly understand where you are coming from. My degree is in Telecom and I worked in the industry as well.

Hammer67
08-07-2007, 07:24 AM
Does anyone have the DirecTV HD DVR? We have Comcast and DirecTV at the moment. (Comcast for all programming and DirecTV on a different input just for NFL Sunday Ticket.) The reception on the Sunday ticket is not good on the HD tv but we have suffered through it for two years because we didn't want to switch everything over to DirecTV. Now, we are very frustrated with Comcast due to lack of HD channels, customer service issues and most recently, charging $5 a month for the NFL network that we previously received included in our regular package. And, they didn't air the game on Sunday in HD even though we are now paying for the NFL Network and have HD programming.

We have a friend that works at Tivo and says that the DirecTV HD DVR is horrible since their partnership with Tivo is over. We were Tivo loyalists until we got the HD tv and now reluctantly have the Comcast HD DVR.

So, we are trying to weigh the pros and cons of either staying with Comcast and paying $250 to watch Steeler games in poor quality or switching to DirecTV for everything so we can get Superfan. Any thoughts?

Thanks.

Sounds like a Tivo rep just being a Tivo rep. their newer DVR service is just fine...make sure you have the newer box.

Only thing I miss from cable is the On Demand services.

stillhead
08-07-2007, 07:34 AM
i had dish network from december 2005 to july 2006. they installed it on my roof, up high, 2 story colonial, as that was the only place they could get the signal in. superbowl xl sunday, a snowstorm came overnight, i was standing on an extension ladder cleaning snow off of it. thank god it didn't go out during the game. then the box blew up, sent me a new one 3 weeks later. then in the spring the leaves came on the trees behind our house and no signal. they wanted to charge me to come out and investigate. i asked why i couldn't have it like my neighbor, on a post in the yard, the neighbor has never had problems and said i could put mine next to his if i wanted. they wouldn't do it, i cancelled it then they tried charging me for the equipment and cancelling my contract which i never had. terrible company from my experience. also chaps my backside that they don't come and get their friggin satelite off my roof. now the neighbor has direct tv, their signal is in a different location, doesn't have to go through the trees and they have no problems. i also live close enough to the burgh to use a different address and pick up the pittsburgh affiliates if i got direct tv. however, the wife never wants a satelite again.:banging: i am stuck with time warner which took over adelphia in our area. it sucks, no nfl network, only hd channels are espn, tnt, and a oldies movie channel.

Buzz05
08-07-2007, 07:47 AM
I was home visiting my parents over the weekend in good ol Cambria County and they have Dish Network. They love it. They have had it for about 8 or 9 months now and they love it. I am actually a fan of it too. So far they havnt had any trouble with it. I have noticed one thing though. So many people in the area around my parents are going to Dish Network, some Direct TV. But most people are getting the dish over Comcast. They people are just tired of paying an arm and a leg for cable. And its nice because my parents get NFL Network, ESPN U, CSTV, I love it. If we already didnt get the triple play from Comcast for our new place I would look into that. Digital Cable/phone/ internet for $99 a month.

X-Terminator
08-07-2007, 08:22 AM
I've had Dish Network before and never had a problem - I absolutely loved it. If I could, I'd drop Comcast tomorrow for the dish, but unfortunately I live in an apartment building and the landlord doesn't allow satellite dishes. So I'm stuck with Comcast robbing me blind every month until FiOS TV is available.

stillhead
08-07-2007, 08:43 AM
i hear yah. we enjoyed the dish when it worked. the bad part for me is the trees/woods behind our house don't belong to us or i would top them off, cut 'em down. i am going to try and convince the wife to get direct tv, at least try it. if you think comcast is bad, be happy you don't have time-warner. friggin crooks. i was hoping we would get comcast, how bad is that? :banging:

MACH1
08-07-2007, 09:37 AM
Sounds like a Tivo rep just being a Tivo rep. their newer DVR service is just fine...make sure you have the newer box.

Only thing I miss from cable is the On Demand services.

If you have Dtv their going to enable VOD.

Hammer67
08-07-2007, 10:44 AM
i hear yah. we enjoyed the dish when it worked. the bad part for me is the trees/woods behind our house don't belong to us or i would top them off, cut 'em down. i am going to try and convince the wife to get direct tv, at least try it. if you think comcast is bad, be happy you don't have time-warner. friggin crooks. i was hoping we would get comcast, how bad is that? :banging:

Sounds like probelms with the installers. In my experiences, I have had terrible support from the on site reps. The DTV companies subcontract out their installation and local support to local companies with varying degrees of quality and ability. Mine was terrible. Once the dish finally went up, no problems.

I have a handy tip for you during the winter though...for snow buildup on your dish.

Cooking spray. Spray the dish, snow slips off.

MACH1
08-07-2007, 11:15 AM
Sounds like probelms with the installers. In my experiences, I have had terrible supprot from the on site reps. The DTV companies subcontract out their installation and local support to local ompanies with varying degrees of quality and ability. Mine was terrible. Once the dish finally went up, no problems.

I have a handy tip for you during the winter though...for snow buildup on your dish.

Cooking spray. Spray the dish, snow slips off.

There's little snap on heaters for dish's also.

And yes the dtv companies need to screen their installers a little better. They get some real morons sometimes. I had one show up that couldnt speak a lick of english, and I had to tell this guy where to put the dish. I basically ended up doing the whole install myself. :pissed:

Hammer67
08-07-2007, 11:50 AM
There's little snap on heaters for dish's also.

And yes the dtv companies need to screen their installers a little better. They get some real morons sometimes. I had one show up that couldnt speak a lick of english, and I had to tell this guy where to put the dish. I basically ended up doing the whole install myself. :pissed:

I had a hell of a time with our local DTV installers in Michigan. I would call DTV to schedule an install date, confirm it only to find out their local installers would show up whenever they wanted to, were of the Jerry Springer variety types of people and would just leave if they didn't want to do the install. I lost two vacation days because of missed appointments. it got to the point where the national DTV support operator would get online with the local comapny to yell at them. The local company did not want to run my dish as it was on a pole and wanted to charge for it but corporate told them they had to. It was kind of funny looking in from the outside. But still, they need a lot of work on the installation coordination side of things.

I heard it is best to have DTV ship you the equipment and then either do it yourself or hire a private installer to do the work. You pay more but get a better experience.

MACH1
08-07-2007, 12:02 PM
I heard it is best to have DTV ship you the equipment and then either do it yourself or hire a private installer to do the work. You pay more but get a better experience.

It is if you can get them to send the equipment, but with their new lease policy I dont think they do anymore. The installer brings it with them. Besides those 5 lnb dishs (HD) are a real mother to aim right if you dont have the right meter. The old 3 lnb are a piece of cake a blind man could do.

spooky
08-07-2007, 03:15 PM
MACH1 -

Thank you for the information. (I couldn't PM you because I haven't posted enough messages!)

That web site was very valuable in my research, thank you so much for that! After more reading there, we decided to give DirecTV one more call. (I called yesterday and got two reps that were not very helpful.) I took the recommendation of some people on one of the forums there and called to say that I wanted to cancel. We only have Sunday Ticket but have been customers for many years, so I was hoping they would try to keep me. I got a wonderful CSR in the retention dept. I assume.

He agreed to upgrade me to Superfan for free, send a free HD receiver and DVR, as well as two additional receivers for the other TVs (non-HD). He also gave me HBO, Showtime and Starz free for six months as well as 6 months of HD programming for free.

Our install is Friday. (Let's hope that goes well!) I'll have to become a registered user now to read the CE forum.

Thanks again!!

revefsreleets
08-07-2007, 04:04 PM
Well, I don't know anything about Comcast, but I know this: I've had Direct TV and I've had TWC, and I've used just about every kind of service they both offer at one time or another. After comparing cost and service and reliability, I'm currently a TWC customer, but if they don't fix this Big Ten Network and NFL Network problem, I'm going to give ATT a call about U-verse.

MACH1
08-07-2007, 04:06 PM
MACH1 -

Thank you for the information. (I couldn't PM you because I haven't posted enough messages!)

That web site was very valuable in my research, thank you so much for that! After more reading there, we decided to give DirecTV one more call. (I called yesterday and got two reps that were not very helpful.) I took the recommendation of some people on one of the forums there and called to say that I wanted to cancel. We only have Sunday Ticket but have been customers for many years, so I was hoping they would try to keep me. I got a wonderful CSR in the retention dept. I assume.

He agreed to upgrade me to Superfan for free, send a free HD receiver and DVR, as well as two additional receivers for the other TVs (non-HD). He also gave me HBO, Showtime and Starz free for six months as well as 6 months of HD programming for free.

Our install is Friday. (Let's hope that goes well!) I'll have to become a registered user now to read the CE forum.


Thanks again!!


Nice deal.....Good luck with the install. :cheers:

Hammer67
08-07-2007, 04:09 PM
If you have Dtv their going to enable VOD.

That would make me miss cable even less....