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RoethlisBURGHer
07-29-2006, 03:37 PM
Hey everyone,Time Warner Cable is taking over all the cable companies in the Cleveland area and they are planning on dropping The NFL Network on Monday, July 31, 2006 at 12:00 AM Midnight. Please call Time Warner Cable and complain about this move by them.

Black@Gold Forever32
07-29-2006, 03:41 PM
Hey I have Directv. So I have NFL Network.

LambertIsGod58
07-29-2006, 04:03 PM
Thank God for DirecTv. Sorry to my brother in Cleveland!

BigDude66687
07-29-2006, 04:15 PM
yay for comcast

sry man thats sux

Atlanta Dan
07-29-2006, 04:38 PM
According to USA Today, the NFL is apparently planning to get medieval on Time-Warner if TW does not start carrying the NFL Network

"The NFL is preparing to launch a $100 million attack ad campaign over the next six months in an attempt to force cable TV operators to carry its NFL Network channel, which will begin airing regular-season games in November. If the cable providers don't sign up, the NFL will urge consumers to switch to satellite TV operators that carry the channel, NFL Network spokesman Seth Palansky says."

"People will go nuts on Thanksgiving when there's a game on and they can't watch it"

"We think it's asinine that Time Warner (the nation's No. 2 cable provider) carries 12 shopping channels and 50 other channels you don't want ? but can't find room for one dedicated to the most popular sport in this country," Palansky says. "We're replacing the kid gloves with bare knuckles."

http://www.usatoday.com/sports/football/nfl/2006-07-27-nfl-network_x.htm

Polamalu43
07-29-2006, 05:20 PM
Lucky for me that I have adelphia...

BB2W
07-29-2006, 05:21 PM
I live near Dayton and we already have Time Warner Cable... no NFL Network. :frown:

Haiku_Dirtt
07-29-2006, 06:47 PM
Hey everyone,Time Warner Cable is taking over all the cable companies in the Cleveland area and they are planning on dropping The NFL Network on Monday, July 31, 2006 at 12:00 AM Midnight. Please call Time Warner Cable and complain about this move by them.

Quick. Call DirectTV and then call Time Warner and tell them to kiss your...

They are running a "special" (whatever the hell that means) if you buy the NFL package. My dish is going up August 11 - that is if they don't postpone me again.

BlackNGold203
07-29-2006, 06:51 PM
Butler County...Armstrong Cable channel 466........:cool:

God I love that channel!!!!

Hammer67
07-29-2006, 11:29 PM
Welcome to my world!! I moved last month from a Comcast area and now I am stuck with Charter Cable. They haven't had NFl Network since December.

Here is the gist...CFL Network wants to be on the main tier of any cable company's channels. This means at least expanded basic or regular digital. Turns out that Time Warner and Charter want to put NFL network on their high level sports tiers and charge extra for it. NFL Said no way and pulled the channel.

I am pissed cause I was getting NFL Network in HD on Comcast.

I would go with DirecTV but their High Def sucks...it isn't even high def. They chop off the resolution. a 1080i channel should be 1920x1080 resolution but DirecTV chops channels down to 1280x1080. It sucks....they call it HD Lite on message boards...

Steelers
07-30-2006, 12:41 AM
Suscom. Get satellite or something man.

SteelerFanInATL
07-30-2006, 05:07 PM
Get Direct TV, its cheaper than cable anyway!!!!!!!!!!!!!!!!

SteelerMurf
07-31-2006, 12:14 PM
Lucky for me that I have adelphia...

Time Warner just bought out Adelphia in my area....effective tomorrow:dang:

Steel City Mafia
07-31-2006, 01:20 PM
Welcome to my world!! I moved last month from a Comcast area and now I am stuck with Charter Cable. They haven't had NFl Network since December.

Here is the gist...CFL Network wants to be on the main tier of any cable company's channels. This means at least expanded basic or regular digital. Turns out that Time Warner and Charter want to put NFL network on their high level sports tiers and charge extra for it. NFL Said no way and pulled the channel.

I am pissed cause I was getting NFL Network in HD on Comcast.

I would go with DirecTV but their High Def sucks...it isn't even high def. They chop off the resolution. a 1080i channel should be 1920x1080 resolution but DirecTV chops channels down to 1280x1080. It sucks....they call it HD Lite on message boards...

I have Charter as well and I heard the same thing about the cable packages. they actually had the option to move NFL network to the lower tier as requested but Charter said no, NFL netwrok had no choice. They should be a in a lower tier rather than a crappy sports tier that gives you channels you have no desire to watch anyways, especially now that they will be televising games. What I thought was typical of Charter was how they just took it off in mid-football season (right as the Steelers started making thier playoff run) and didnt inform thier customers and expected noone to notice.

I cant stand how cable companies are regulated as a "utility" and unless you opt for dish, you pretty much have to take what you are given.

P.S... Did I mention I hate Charter???

SteelCityMan786
07-31-2006, 01:35 PM
wphew, I have Atlantic Broadband. Sadly Atlantic Broadband is too cheap to pick it up.

j-dawg
07-31-2006, 02:07 PM
:jerkit: it sucks that there won't be any thanksgiving football on free television!! the nfl finds a way to generate more CA$H from it's FAN$ and then expects us to complain? :doh:

Hammer67
07-31-2006, 08:40 PM
I have Charter as well and I heard the same thing about the cable packages. they actually had the option to move NFL network to the lower tier as requested but Charter said no, NFL netwrok had no choice. They should be a in a lower tier rather than a crappy sports tier that gives you channels you have no desire to watch anyways, especially now that they will be televising games. What I thought was typical of Charter was how they just took it off in mid-football season (right as the Steelers started making thier playoff run) and didnt inform thier customers and expected noone to notice.

I cant stand how cable companies are regulated as a "utility" and unless you opt for dish, you pretty much have to take what you are given.

P.S... Did I mention I hate Charter???


I found the emails for the VP of Programming and the VP of PR for Charter and wrote them an email about it. Here is my email and her response. I have responded back to her as well.

______________________________

Thank you for your e-mail. We would like to carry NFL Network again on our Sports Tier where football fans like you can receive the programming without requiring those of our customers who are not interested in football programming to pay additional costs. As an alternative, we would even be willing to consider carrying NFL Network on another one of our digital packages. Unfortunately, the NFL Network will not allow us to carry it in that manner. We have had discussions with the NFL Network about carrying on our systems, but it is too early in those discussions to predict whether we will end up carrying the network. We will consider your comments (as we do with all customer comments) when we are making decisions about our channel lineups in the future. Thank you again for your e-mail.

Shelley Guiou



From: Rob Creely [mailto:rcreely@gmail.com]
Sent: Friday, July 28, 2006 9:13 AM
To: Lamont, Anita; Hamilton, Sue Ann
Cc: Guiou, Shelley
Subject: NFL Network


To Whom it may concern:

I am writing you in regards to the absence of the NFL Network from the channel lineup at Charter Communications.

I am a Charter subscriber by lack of other Cable choices in my area. I moved and previously had Comcast. I now am infinitely disappointed about the direction Charter is headed with respect to the decision not to carry the NFL Network (or would not move it to the main digital tier). Every other major cable & satellite provider in the US has this channel as part of their basic digital package. Comcast even carries it in High Definition.

Anita LaMont was quoted in an article at www.bizjournals.com (http://mail.yahoo.com/config/login?/ym/www.bizjournals.com) saying that Charter was disappointed that subscriber ship to the sports tier was low. I can only surmise this was due to fact of that tier having substandard content next to the NFL Network. The other choices in that channel grouping were frequent soccer, women's volleyball and surfing broadcasts. With these being the majority of the choices I would assume that many customers didn't think that one extra quality channel was worth $9.99/month for the "Sports Tier". I certainly don't. It is also rather puzzling that other channels like the Golf Channel exist in your expanded Basic range. While golf is popular, it is far from being equal to the NFL in terms of being a pro spectator sport!

The first thought I would have about keeping loyal customers like me would be to move the NFL Network to a channel in the 15-99 range so all could enjoy. Surely this would add substantial value to the "Big Value Package" and widen your profits due to increased subscribers. It is also infinitely more popular then some of the channels currently available in that range.

With the choice of DirecTV ($41.99/month), DISH ($37.99/month) and Charter ($54.99/month) as my TV entertainment providers in my area it will be hard to keep my patience with Charter being the lone provider without NFL Network. It is especially discouraging as the NFL Network plans on live NFL broadcasts this year. With the utmost sincerity, please give me the choice of the NFL Network again!

Sincerely,


Rob xxxxx

SteelerMurf
07-31-2006, 09:52 PM
Good letter Hammer. Wish I could get ahold of someone at Time Warner.

I will not go without NFL Network after having it the last couple years. I know I can get Dish Network for the same price as Time Warner....I just have to do it.

Hammer67
07-31-2006, 10:07 PM
I found the emails for the VP of Programming and the VP of PR for Charter and wrote them an email about it. Here is my email and her response. I have responded back to her as well.

______________________________

Thank you for your e-mail. We would like to carry NFL Network again on our Sports Tier where football fans like you can receive the programming without requiring those of our customers who are not interested in football programming to pay additional costs. As an alternative, we would even be willing to consider carrying NFL Network on another one of our digital packages. Unfortunately, the NFL Network will not allow us to carry it in that manner. We have had discussions with the NFL Network about carrying on our systems, but it is too early in those discussions to predict whether we will end up carrying the network. We will consider your comments (as we do with all customer comments) when we are making decisions about our channel lineups in the future. Thank you again for your e-mail.

Shelley Guiou





Haha....here is my response back to her...it looks like she didn't even read my letter that closely. Let's see if I can put it in clearer terms for her!

_____________

Thank you very much for your reply to my letter but one comment you make gives me pause. You stated: ?We would like to carry NFL Network again on our Sports Tier where football fans like you can receive the programming without requiring those of our customers who are not interested in football programming to pay additional costs.?

Additional costs? My Comcast bill was less expensive and they even carried the NFL Network in HD. Using this logic?why then, am I paying for these channels which I am not interested in?

49 Toon Disney Expanded Basic
50 Fit TV Expanded Basic
52 Home and Garden Expanded Basic
59 Outdoor Life Expanded Basic
60 Sci-Fi Expanded Basic
61 Women's Ent. Expanded Basic
62 TV Guide Expanded Basic
63 Soap Net Expanded Basic
65 Golf Channel Expanded Basic
66 Speed Channel Expanded Basic
67 Oxygen Expanded Basic
69 TV Land Expanded Basic
70 EWTN Expanded Basic
71 Travel Channel Expanded Basic
73 G4 Expanded Basic
74 Hallmark Channel Expanded Basic
75 Bravo - East Expanded Basic
76 Univision Expanded Basic
77 GSN (Game Show) Expanded Basic
78 BET Expanded Basic


The Golf Channel? Speed Network?

No offense but either of these channels would be a better fit for your niche based ?Sports Tier? while the NFL Network would fit more with ESPN or other sports channels in your regular expanded range. The NFL is the most popular pro sport in the country. I wish you had a package that let me pick the ten channels that I actually watch.

Excuse my frustration but I am forced to use your cable service as there are no other providers in my area. I understand if the NFL Network is playing hardball but look at the facts and popularity of this sport over what you show on the Speed Channel. I am not talking about some smalltime, niche channel.

The fact is that Charter and some areas of Time Warner are the only two cable providers of any worth not offering this channel.

I don?t want to switch to DirecTV but I will if I have to.

Thanks for your time,

Rob

RoethlisBURGHer
08-01-2006, 05:47 PM
I wish I had control but my parents and grandparents both want to stick with cable.And my girlfriend lives in an apartment complex that won't allow her to get satelite so I am stuck with Time Warner.

When people do switch to Dish from Time Warner,then T-W will pick it up like Comcast had it.But by then it will be to late...because not only will people have NFL Network they will also have the option for NFL Sunday Ticket (which when/if I ever get a dish I am getting Sunday Ticket).

stlrtruck
08-01-2006, 09:12 PM
Thank God, that I live in an area that has Knology. I found out they had the NFL Network, then found out it was already part of my package deal so all I needed was a new box and I was set!!!!
I actually had a Time Warner rep stop by my house to try to talk me into switching back to them...I thought about it and then said, NO WAY!

SteelShooter
08-01-2006, 09:20 PM
Oh man, that's really harsh.

Hey, waitaminute! I wonder what covers the Diamondhead/Bay St Louis area in MS? Do they even HAVE digital cable in SW MS????

Wait, wait...........I'm getting a vision..................I see a dish in my future, yes, that's what it is, small, dark in color, aimed towards the heavens so that my Black and Gold dreams remain embedded within my eyes............. :blah:

SteelerMurf
08-01-2006, 10:24 PM
Haha....here is my response back to her...it looks like she didn't even read my letter that closely. Let's see if I can put it in clearer terms for her!

_____________

Thank you very much for your reply to my letter but one comment you make gives me pause. You stated: ?We would like to carry NFL Network again on our Sports Tier where football fans like you can receive the programming without requiring those of our customers who are not interested in football programming to pay additional costs.?

Additional costs? My Comcast bill was less expensive and they even carried the NFL Network in HD. Using this logic?why then, am I paying for these channels which I am not interested in?

49 Toon Disney Expanded Basic
50 Fit TV Expanded Basic
52 Home and Garden Expanded Basic
59 Outdoor Life Expanded Basic
60 Sci-Fi Expanded Basic
61 Women's Ent. Expanded Basic
62 TV Guide Expanded Basic
63 Soap Net Expanded Basic
65 Golf Channel Expanded Basic
66 Speed Channel Expanded Basic
67 Oxygen Expanded Basic
69 TV Land Expanded Basic
70 EWTN Expanded Basic
71 Travel Channel Expanded Basic
73 G4 Expanded Basic
74 Hallmark Channel Expanded Basic
75 Bravo - East Expanded Basic
76 Univision Expanded Basic
77 GSN (Game Show) Expanded Basic
78 BET Expanded Basic


The Golf Channel? Speed Network?

No offense but either of these channels would be a better fit for your niche based ?Sports Tier? while the NFL Network would fit more with ESPN or other sports channels in your regular expanded range. The NFL is the most popular pro sport in the country. I wish you had a package that let me pick the ten channels that I actually watch.

Excuse my frustration but I am forced to use your cable service as there are no other providers in my area. I understand if the NFL Network is playing hardball but look at the facts and popularity of this sport over what you show on the Speed Channel. I am not talking about some smalltime, niche channel.

The fact is that Charter and some areas of Time Warner are the only two cable providers of any worth not offering this channel.

I don?t want to switch to DirecTV but I will if I have to.

Thanks for your time,

Rob








Did you get a response from this one?

Polamalu43
08-01-2006, 10:47 PM
man i was happy about 2 says ago, since i had adelphia cable, and i was like thank god, my cable company has the NFL network. today when i woke up i had a digital message from my company sure enough, i open it and said that time warner had bought adelphia, i almost had a heart attack man serious. i was so pissed off i didn't even make it 2 work today. i already called and put a complaint though, they said that at the moment the company is in talks i guess with the NFL network 2 get the deal done soon..i really hope they do, if not its gonna b a long pre-season for me.

WWIIOwheelz
08-01-2006, 10:57 PM
For anyone interested:

If, by chance, you decide to try satellite for the first time, you will be very, very pleased you did. Digital quality, unbelievable choices, AND local channels. I was with DirecTV for 4years, then went with Dish Network (who I recommend.)

I manage my bill/channel ordering/everything online, and it happens in realtime. I forget to pay a bill, my service gets cut off? I pay it online, *poof*, back up in seconds. I'll never have cable again.

Polamalu43
08-01-2006, 10:59 PM
whats the diffrence between direcTV and dish??

WWIIOwheelz
08-01-2006, 11:22 PM
None, really, but Dish was the first to offer local channels. I'd had DTV for 4 years, wanted local channels. I asked them for it, once Dish offered them, they said "buy an upgraded dish for $200!" Well, since Dish was offering up to 4 receivers & universal remotes, all local channels, free installation? I bid them farewell. I'm not saying DTV is bad at all, but Dish Network earned my business, and I have not been disappointed in the slightest.

HOWEVER: Installation is KEY. I live where there is a lot of wind, so I drove a metal pole about 5 feet into hard clay, then surrounded that with 50 lbs of concrete before mounting my dish. It doesn't move a c-hair in a monsoon. :) I did that for my DirecTV installation, and when the Dish guy came out, he complimented me on it. lol

Polamalu43
08-01-2006, 11:25 PM
None, really, but Dish was the first to offer local channels. I'd had DTV for 4 years, wanted local channels. I asked them for it, once Dish offered them, they said "buy an upgraded dish for $200!" Well, since Dish was offering up to 4 receivers & universal remotes, all local channels, free installation? I bid them farewell. I'm not saying DTV is bad at all, but Dish Network earned my business, and I have not been disappointed in the slightest.

HOWEVER: Installation is KEY. I live where there is a lot of wind, so I drove a metal pole about 5 feet into hard clay, then surrounded that with 50 lbs of concrete before mounting my dish. It doesn't move a c-hair in a monsoon. :) I did that for my DirecTV installation, and when the Dish guy came out, he complimented me on it. lol

lol looks like u could work for them installing dishes.. yeah i think im going 2 look into getting myself a dish, i should have done it when it worked for direcTV.. o well.. :dang:

stlrtruck
08-02-2006, 10:07 AM
None, really, but Dish was the first to offer local channels. I'd had DTV for 4 years, wanted local channels. I asked them for it, once Dish offered them, they said "buy an upgraded dish for $200!" Well, since Dish was offering up to 4 receivers & universal remotes, all local channels, free installation? I bid them farewell. I'm not saying DTV is bad at all, but Dish Network earned my business, and I have not been disappointed in the slightest.

HOWEVER: Installation is KEY. I live where there is a lot of wind, so I drove a metal pole about 5 feet into hard clay, then surrounded that with 50 lbs of concrete before mounting my dish. It doesn't move a c-hair in a monsoon. :) I did that for my DirecTV installation, and when the Dish guy came out, he complimented me on it. lol

So if I decide to move from cable to satellite, are you gonna come to FL and put it in for me?
LOL

SteelerMurf
08-02-2006, 12:01 PM
whats the diffrence between direcTV and dish??

Dish Network is cheaper, you can get your local network channels. Direct TV is more expensive, no local channels (you have to use your antenna) and you can get NFL Ticket. You can't get NFL Ticket with the Dish Network. Both come with NFL Network with the right package. Oh yeah, and Direct TV will make you pay $12 extra to get Fox Sports Pittsburgh in a special sports package where I can get FSN Pitt with my normal package thru Dish Network.

I am real close to getting Dish Network.

SteelerMurf
08-03-2006, 12:56 PM
Can't wait to go home and see if they flipped the switch back on for NFL Network. I am guessing this will get resolved some way.

http://entertainment.tv.yahoo.com/entnews/...5463083300.html

FCC orders Time Warner to reinstate NFL Network

Thu Aug 03,11:47 AM ET

The U.S. Federal Communications Commission on Thursday ordered Time Warner Cable to immediately reinstate the NFL Network back onto cable systems it acquired from Adelphia Communications Corp.

The NFL Network asked the agency to intervene after it accused the No. 2 U.S. cable operator of dropping the channel on August 1 in violation of FCC rules that required 30 days notice to subscribers for such action.

"We direct that Time Warner reinstate carriage of the NFL Network on all of its newly acquired systems on the same terms under which it was carried prior to August 1, 2006, until we are able to resolve the NFL's Petition on the merits," the FCC said.

The NFL Network had asked the FCC to take enforcement action against Time Warner and require the cable operator to reinstate the channel until sufficient notice had been given to customers.

A spokesman for Time Warner Cable, which is owned by Time Warner Inc., had no immediate comment.

The NFL preseason kicks off on August 10, and its regular season begins September 7. The network plans to show 54 NFL preseason games and eight regular season primetime games this year, according to the FCC.

Hammer67
08-04-2006, 04:11 PM
Dish Network is cheaper, you can get your local network channels. Direct TV is more expensive, no local channels (you have to use your antenna) and you can get NFL Ticket. You can't get NFL Ticket with the Dish Network. Both come with NFL Network with the right package. Oh yeah, and Direct TV will make you pay $12 extra to get Fox Sports Pittsburgh in a special sports package where I can get FSN Pitt with my normal package thru Dish Network.

I am real close to getting Dish Network.

That's not entirely true...DirecTV is offering local channels in HDTV.

Hammer67
08-04-2006, 04:13 PM
Did you get a response from this one?

here is a continuation of our conversation:

Shelly is a Charter VP.
Seth is an NFL Network rep.

______________________________


From: , Shelley
Sent: Thursday, August 03, 2006 5:39 PM
To: Rob
Subject: RE: A response from the NFL Network

Thank you. I guess I had not realized that the door was closed on us negotiating an agreement. We do hope that we can get back on track with discussions that are a little more positive. I would be happy to explain why we took the NFL Network off. We had carried them on our sports tier and the subscriber numbers were not what the NFL Network (or we) had hoped for. Our agreement required us to deliver more customers, but we wanted to keep them on the sports tier. We were negotiating with them to determine how to resolve the contract dispute and, instead of providing us a response to a proposal we made, they sued us instead. They lost the first round of the lawsuit (for an injunction), so we tried to negotiate a settlement. When we could not come to terms, they forced us to turn the signal off in December. The litigation continues and we are hopeful that we can come to a settlement of those issues, as well as a carriage agreement. I’m not sure the NFL Network is as hopeful.

As far as advertising, we do receive a small portion of a network’s ads that we are able to sell locally (that’s where most of the ads you see for local businesses come from). I agree that we will be able to sell some ads on the NFL Network, but 6 minutes of ads during 8 games isn’t going to do much to offset our costs. We don’t come anywhere close to Super Bowl-priced ads. I’m not in ad sales, but I think that most of our ads are priced well under $100.

By the way, I see that you are a Steelers fan – I am a University of Colorado grad so I’ve always followed the Steelers because of the disproportionate number of CU grads that have played there. Most are gone now, but I still like the Steelers (although not as much as my beloved Broncos). Here’s hoping for a good season for the Steelers (except when/if they play the Broncos)!


From: Rob
Sent: Thursday, August 03, 2006 8:05 AM
To: Shelley
Subject: A response from the NFL Network


Thought you would be interested in the NFL Network's response to this issue. I am sure you already know their stance. Just thought I would show you what they are sharing with the public.

Rob


From: Rob (R.C.)
Sent: Thursday, August 03, 2006 9:48 AM
To: , Seth'
Subject: RE: Negotiations with Charter


I appreciate your response.
From my understanding, Charter wants to include the NFL Network on a "Sports Tier" package along with some fringe channels like Fox regional college sports channels and ESPN news. They want to charge $10 a month for this tier. I doubt highly if anyone would pay $10 just for the Fox channels. (Comcast, by comparison, offers both NFL & ESPN News on their basic digital tier)
The irony is they include niche sports channels on their "Expanded Basic" package like the Speed network and the Golf Channel. I would think these channels should also be moved to their Sports Tier in order to maintain some consistency.
They (corporate) have been nice enough to have a conversation with me as their customer service reps don't seem to know what is going on when you call them. From what they are saying, they don't want to "pass the costs on" of this channel to everyone, even those not interested. But I find it hard to see their point of view while I am paying for someone else to watch the Speed Channel.
I am not sure of the specifics regarding your negotiations or the advertising details, but in the end, this hurts the customer.
My biggest gripe is the non competition in the cable industry. Where I live, satellite is not an option. I hope you continue negotiations. I am kind of stuck with Charter or nothing. And this stinks as I am a displaced Pittsburgher living in Michigan and I want to see every Steeler game I can (along with the On Demand coverage). I, at least, want the option of paying for the channel.
Thanks again,
Rob Creely

From: Seth]
Sent: Wednesday, August 02, 2006 7:26 PM
To: Rob (R.C.)
Subject: FW: Negotiations with Charter
Rob,
A few things I want to clarify for you. As you know Charter had our service. Ask their PR why they don't anymore and we'll see if they are honest with you.
On our end, we are not optimistic that Charter will be carrying NFL Network ever again. We will not allow them to charge you extra to carry just our network. Your cable bill is high enough as it is and we feel they are trying to take advantage of NFL fans that are so passionate, they will pay whatever it costs. Well, we don't want you to pay whatever it costs. Dish Network carries NFL Network and you can get us and 85 other channels for $29.99 a month. DirecTV carries us and 125 other channels for $39.99 a month. Your cable bill keeps going up, you get no more channels that you want and then they deny you the ones you would watch. Makes no sense.
Also ask Charter VP if they get advertising time on NFL Network? Their dirty little secret is that in exchange for them agreeing to carry us and pay us a fee, we allow them to sell ads on our network for several minutes every hour, every day, 365 days a year, including on our highly-rated games. Suffice to say, they can make tons of money selling advertising that they should not have to charge you extra to get the channel. Remember this. 10 years ago cable had no competition. Now, there's satellite and 28 million people have switched from cable to satellite. People don't mass exodus something unless they are unhappy.
We will never do a deal with Charter if they plan to raise your rates to carry us. That's not fair to you.
Seth
NFL Network

-----Original Message-----
From: Rob ( R.C.) ]
Sent: Wednesday, August 02, 2006 3:49 PM
To: NFL Network Fan Feedback
Subject: RE: Negotiations with Charter

Ok…I spoke with the Charter PR and they tell me that the NFL Network wants a higher fee then any other non pay channel they currently offer.

From: NFL Network Fan Feedback [mailto:fanfeedback@NFL.com]
Sent: Friday, July 28, 2006 1:43 PM
To: Rob (R.C.)
Subject: RE: Negotiations with Charter

Thank your taking the time to share your opinion with us, as well as your interest in the NFL.

NFL Network is currently in negotiations with Charter, but they have stoodfast in their decision not provide NFL Network to its customers. We will continue to negotiate a deal, but there is no estimated timetable for an agreement to reach. Although you may not have satellite capablities, NFL Network is making deals with many other cable providers, so you may consider switching to one of the many providers who do appease their customers and provide NFL Network. The 2006 season is ramping up and you do not want to miss NFL Network's preseason and training camp coverage as well as the new in-season programming such as NFL Replay and Live NFL games.

Once again, thank you for your interest and your feedback and we hope that you continue to watch and enjoy the NFL Network.

Sincerely,
NFL Network

Hammer67
08-04-2006, 04:18 PM
And the last part...

_________________________


From: Shelley
Sent: Wednesday, August 02, 2006 12:38 PM
To: Rob
Subject: RE: NFL Network

Thanks and I will check into the communications with the customer service reps to make sure they understand the situation.

Shelley



From: Rob
Sent: Wednesday, August 02, 2006 9:45 AM
To: Shelley
Subject: Re: NFL Network

Again, thank you for taking time out of your schedule to respond.

I agree with you. And I also understand the industry and some of the things you are dealing with (I have a degree in Telecommunications management from PSU).

I am aware the NFL Network is asking a high fee for their broadcast rights. I am also aware of the pressure/demands you receive from the various networks .

My frustration is mainly with the monopolistic nature of the industry. I understand it isn't in the best interests of any cable company to yearn for competition. But the complete lack of choice across the board (choice of channels, choice or provider, etc.) is frustration. Why should you have to be a Comcast customer and directly support competition?

There are many issues in the cable TV industry now. From poor & outsourced local service, to lack of channel choices to poor compression for High Definition signals. Hopefully these things are addressed in the future as technology advances.

Although I realize finances will play a major part in this, I hope that Charter will continue to negotiate with the NFL Network. It is one of the reasons I signed up for cable beyond basic in the first place! And don't forget about the 50+ preseason games they will be broadcasting as well as the On Demand content which was what I viewed the most.

Thanks again for your time and honesty.

The reason I emailed you directly was that none of your customer service reps even knew that the NFL Channel wasn't in the lineup and I got tired of being transferred and put on hold to be told the same thing again. But that's another set of issues altogether.

Thanks again for your time and I promise I will stop bothering you now.

Regards,

Rob


On 8/2/06, Shelley wrote:
Rob, Sorry for the delayed response. I'm finding it a little difficult to stay up on my e-mail as I try to catch up after vacation last week. I certainly hear you on the services you don't watch. I'm a Comcast customer (Charter does not provide service where I live) and I pay $140 a month for my cable and high speed package and I watch about 7 cable services. It's a high price to pay and I cringe every month when I pay my cable bill. It's a difficult balancing act to try to deliver a lineup that contains the full range of services that customers want. A few of the services you list below are some of the most-watched cable networks, so many of our customers would be very upset if we were to take them off. While I understand that these services do not appeal to you, every single one of these services has customers watching.

On the other hand, one way to solve the issue you point out below is by instituting a la carte where a customer can pick which services to receive and then pay separately for each of the services. Personally, I wish that we could offer programming on an a la carte basis. I think that it would drastically reduce the number of networks to choose from because it would be difficult to make the business model work for the networks, and I think that a customer would receive fewer networks for the same price, but if customers receive the networks they want, quantity may not be important. It would give consumers the right to vote with their pocketbooks. The reason we do not offer a la carte is because the networks, both small and large, forbid it. Their business model cannot withstand an a la carte offering. Charter's official company position on a la carte is much like mine (although I have editorialized a bit). Unfortunately, the networks are vehemently opposed to this option and they are spending a lot of time and money lobbying against the concept in Washington. And, without governmental involvement, the networks will never voluntarily give us these rights, which makes it impossible for us to even try it. The good news is that there seems to be a lot of attention on this matter right now, so maybe something will come of it.

I agree on the placement on the Sports Tier of some of the services that you list and we are trying to make some those changes as we are able – unfortunately some of the owners of those networks have not permitted those moves yet. We will keep working on them! The issue we have with NFL Network is that they are only offering 8 regular season games, out of over 250 games in a season. When you look at the programming outside of those 8 games, it is very similar to what other sports services are offering. That's a difficult value proposition for us and for our customers. NFL Network is spending $100 million marketing to customers to try to gain carriage in our markets. I wonder what would happen if they applied that $100 million to a reduction of the fees they are demanding – if they had applied that money more positively we might be carrying NFL Network by now.

Sorry for the long e-mail. I just want to try to explain that we completely understand where you are coming from and that we are doing everything we can to make the right decisions for our customers. While you may not always agree that we have made the right decision, we are certainly trying. I hope you will stick with us even if we do not carry the NFL Network and enjoy the many other NFL games that we will be offering on the other networks we carry. Many of those games will be in HD if you are in a system that offers HD. Thanks for writing in with your comments.

Shelley

Polamalu43
08-04-2006, 07:17 PM
So nomore NFL network for time warner? Man I'm still so pissed off....

WWIIOwheelz
08-04-2006, 07:27 PM
Cable companies are nazis.

Never again. Should've seen the look on the ladies' faces when I brought them their box to the office that day, back in 1997. They said, "You aren't going to watch TV anymore?" I laughed & asked them if they'd ever seen how much more satellite offers.

Dish Network is fantastic. Fox Sports Pittsburgh, all local channels, Sirius satellite radio, and about 450 other channels. Pay per View at the touch of your remote, online everything in realtime.

SteelerMurf
08-04-2006, 10:45 PM
So nomore NFL network for time warner? Man I'm still so pissed off....

They turned it on for me until Sept 3rd when they will turn it off again if they do not reach an agreement....at least I have more time now to decide if I want Dish Network or Direct TV.

And for fantasy football sake, I can watch all the preseason games.

On another note, I can't wait to again get to watch Pittsburgh pregames and games on FSN Pittsburgh with their live feed from KDKA. I used to live around Pitt and when I moved I really missed the local pregame/postgames.

Polamalu43
08-06-2006, 03:11 PM
They turned it on for me until Sept 3rd when they will turn it off again if they do not reach an agreement....at least I have more time now to decide if I want Dish Network or Direct TV.

And for fantasy football sake, I can watch all the preseason games.

On another note, I can't wait to again get to watch Pittsburgh pregames and games on FSN Pittsburgh with their live feed from KDKA. I used to live around Pitt and when I moved I really missed the local pregame/postgames.

are u serious? they turned it on for u till sept 3rd? no way. i wonder if they can do that for me till then,. i don't think so though. since they said they don't have the right 2 show that chanel