||10-22-2007 09:38 PM
Ticket Woes in the Land of the Donkeys
If you haven't heard, Rockies fans are having a terrible time trying to buy World Series tickets because of the decision to go with a fully online ticket sale. The moral of the story, don't rely on a company that can only sell 500 tickets out of the 54,000 tickets available. Companies that are marketing themselves as a reliable, large-scale ticket retailer should have no problem (and no shortage of funds from ticket fees) to put together a reliable sale. Shameful...
DENVER – The Colorado Rockies said Monday evening that problems with online ticket sales which caused an abrupt halt to purchases earlier in the day are still not fixed.
The Rockies suspended the sale of the tickets on Monday after they initially went on sale on ColoradoRockies.com at 10 a.m. However, due to the overwhelming traffic to the site, the Rockies say Paciolan, Major League Baseball's ticket vendor, experienced a system-wide outage. The outage impacted all of its North American customers.
Rockies Spokesperson Jay Alves made a short announcement around 6:15 p.m., saying that the problem remains unsolved.
"We continue to work on this, we continue to move forward," said Alves. "We're very sorry to our fans. Continue to be patient with us and hopefully we will have something for you later this evening."
Alves said he would have an update before 10 p.m.
The Rockies said there were 8.5 million hits on the Rockies Web site after the tickets went on sale.
"It's been an extremely frustrating morning for our fans and the entire Rockies organization," said Keli McGregor, the Rockies team president. "We are working diligently with Major League Baseball and Paciolan to resolve the issue impacting online ticket sales for the 2007 World Series."
The Rockies said less than 500 seats were sold after the tickets went on sale and before the system-wide outage.
Paciolan CEO Dave Butler said he did not yet know whether demand for Rockies tickets caused the crash.
"This is not the Rockies' fault in anyway whatsoever," Butler said. "We are working hard to address it."
An angry crowd gathered outside Coors Field on Monday in reaction to the ticket outage. They shouted "We want tickets" when Alves told the crowd they were working with Paciolan on the problem.
"Right now we're shutting the system down .... We expect to be online at some point," Alves said. "We're as frustrated and disappointed as they (the fans) are."
Alves says they will not be selling the tickets at Coors Field. He says their goal is to resume online sales once the computer system is up and functional again.
The Rockies said fewer than 20,000 tickets - less than half of Coors Field's 50,449 seats - would be available for general sale in each World Series game in Denver. The remaining seats are allotted to season-ticket holders, the two teams and Major League Baseball.
Season ticket holders were allowed to buy tickets over the weekend, but the team didn't say how many had been sold. One of them showed up at the stadium Monday because he said the system allowed him to buy only two tickets per game instead of the maximum of four.
Hundreds of Rockies fans have e-mailed 9NEWS complaining they were not able to buy World Series tickets.
Of the hundreds of e-mail messages 9Wants to Know received, only a few people were able to get tickets.
One man from Westminster says he went online at 10 a.m. and got four $250 Club Level tickets confirmed at 11 a.m.
The second person says he used two machines and got four $250 Club Level seats.
A third person, from Wyoming, was able to purchase two tickets.
The tickets sold were for Games 4 and 5.
All the other e-mailers either couldn't access the page, were knocked off the Web site, got permission to buy, but then were knocked off before they got a confirmation.
A spokesperson for Paciolan says it is experiencing problems with ticket sales and the company is "trying to assess and resolve" those problems right now.
Team officials have said their computers were ready to handle the expected rush of traffic, but some fans repeatedly got a message saying the Rockies' Web site couldn't be displayed.
The Rockies originally planned to sell tickets at Coors Field and the team's Dugout Stores in the Denver area as well as online. They announced Wednesday all sales would be online, saying that would be more fair.
Fan Mark Pierce, 49, said selling tickets online to everyone rather than setting some aside for Colorado fans was wrong. He said this summer he got to see the Rockies beat the New York Yankees for $4 in the Rockpile.
"It's rude to the Rockies fans, to the people who were the fans all this time when they were losers," Pierce said.
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